These General Conditions for Use and Contracting (hereinafter, the “General Conditions”) govern the access and use of the website accessible through the domain name www.CATLANDJAVEA.com and its sub-domains (hereinafter, the “Website”), as well as the contracting of tickets through the Website.

CATLAND JAVEA may, as applicable, establish specific conditions governing the use and/or contracting of specific services or products offered via the Sales Channels. The mere access to the Website sales service attributes the condition of user (hereinafter, the “User”) to whoever carries out this action and implies acceptance of all the terms included in these General Conditions and, where applicable, in the individual conditions available via the Sales Channels. If you do not agree to these General Conditions, the User must abandon any purchase transaction of tickets, merchandising products or goods in general (such as T-shirts, sound and/or image storage media, etc.) through the Sales Channels.

By accepting these General Conditions, the User declares:

• That they have read, understood and comprehend that set out herein.
• That, in the event that they have to purchase any product and/or service, they have sufficient capacity to do this.
• That they assume all of the obligations herein.

1. General Information

General information about the owner of this website www.CATLANDJAVEA.com and the associated sites is provided below in compliance with the regulations governing the information society services and e-commerce:

Owner: Asociación Catland Javea, hereinafter referred to by “CATLAND JAVEA”

Address: Calle Almendro 31, 03739, Javea
Phone: +34663017029
VAT Registration Number: G-42561464
Non-Profit Charity Number: CV-01-059013-A
Contact details: https://CATLAND JAVEA /contact/ or info@catlandjavea.com

2. Access to the Web Site

The mere access to this Website is free of charge except with regards to the cost of the connection via the telecommunications network supplied by the access provider contracted by the User, which shall be borne by the User.

3. Regulations for use of the Website

The User undertakes to use the Website and all of its contents and services in accordance with that provided by law, decency, public order and these General Conditions, not using them to carry out illegal or criminal activities that violate the rights of third parties and/or that infringe any rules of applicable legislation. By accepting these General Conditions or making a purchase the user declares that they have legal capacity to enter into a contract.

The User undertakes to:

• I. Not introduce or disseminate contents or propaganda of a racist, xenophobic, pornographic, terrorist nature or that violate human rights.
• II.Not introduce or disseminate data programs on the Internet (viruses and harmful software) that can cause damage to the computer systems of the access provider, its suppliers or third party Users of the Internet.
• III.Not disseminate, transmit or make available to third parties any type of information, element or content that goes against the fundamental rights and public freedoms recognised in the Constitution and in international treaties.
• IV.Not to carry out actions that may involve the commission of unlawful, illegal or fraudulent conducts/acts.
• V. Not disseminate, transmit or make available to third parties any type of information, element or content that constitutes illegal or unfair advertising.
• VI. Not transmit unsolicited or unauthorised advertising, promotional material, “junk mail”, “chain letters”, “pyramid schemes”, or any other form of request, except in those areas (such as commercial spaces) that have been exclusively designed for this purpose.
• VII. Not introduce or disseminate any false, ambiguous or inaccurate information to mislead the receivers of the information.
• VIII. Not impersonate other Users using their passwords to the different services and/or content of the Website
• IX. Not disseminate, transmit or make available to third parties any type of information, element or content that involves a violation of intellectual and industrial property rights, patents, trademarks or copyright which correspond to the holders of the Website or third parties.
• X. Not disseminate, transmit or make available to third parties any type of information, element or content that involves a violation of the secrecy of communications and legislation of personal data.
CATLAND JAVEA reserves the right to cancel any operation and/or cancel the User’s account (if applicable) when there are reasonable suspicions, signs or evidence that the user has been in breach of the provisions of these General Conditions of Use, without prior notice. Likewise, CATLAND JAVEA reserves the right to cancel the tickets if the purchase could reasonably be considered to have been made fraudulently.

The User agrees to hold CATLAND JAVEA harmless before any possible claim, fine, penalty or punishment that it may be forced to bear because of a breach by the User of any of the above rules of use, and in addition, CATLAND JAVEA reserves the right to apply for compensation for any losses or damages, as appropriate.

4. Donations

CATLAND JAVEA appreciates your donation and your support of our mission. Your donation will be allocated towards the construction of Catland Javea, unless otherwise stated before you donate (e.g. fundraisers for a specific cause other than the construction)

How to donate

You can donate via the payment options on https://catlandjavea.com/donate and/or during the checkout process in our webshop via the “Add a donation?” option on the Cart page.

Requests to return donations

In general, donations to charities within the EU are considered non-refundable once accepted by the recipient organisation. This means that after a donation is processed and received by the charity, it cannot typically be returned to the donor.

Our budget and ongoing financial health rely on accounting for and accepting irrevocable, non-refundable donations from the public. Therefore, CATLAND JAVEA considers all donations, via any of he offered donation options on the Website to be non-refundable. CATLAND JAVEA may consider returning donations to the donor, but only in limited circumstances. If you have made an error with your donation or have been a victim of fraude, please contact us at info@catlandjavea.com.

Depending on the circumstances, CATLAND JAVEA will consider your request if it is made within thirty (30) days of the original donation. CATLAND JAVEA may ask for proof of identity and/or proof of claimed fraud before issuing a refund, and all refunds are returned using the original method of payment. For example, if your donation was made by credit card, your refund will be credited to that same account. You are responsible for all tax considerations that may arise if your donation is refunded.

5. Sale of tickets

The purchase of a ticket for an event through any channel made available by CATLAND JAVEA implies the acceptance of one or two different contractual relationships:
(1) a contractual relationship between the User and CATLAND JAVEA regarding the ticket purchase process, under which CATLAND JAVEA, provides the sale and delivery of the ticket to the User and regarding aspects related to the event organisation and performance, under which CATLAND JAVEA provides the performance of the event to the Users who acquired a valid ticket to attend it.

(2) (i) a contractual relationship between the User and CATLAND JAVEA regarding the ticket purchase process, under which CATLAND JAVEA , provides the sale and delivery of the ticket to the User, and (ii) a relationship between the User and a third party event organiser regarding aspects related to the event organisation and performance, under which the organiser provides the performance of the event to the Users who acquired a valid ticket to attend it.

In this respect, CATLAND JAVEA is not the event organiser, but a sales channel for the organiser, acting as an intermediary or distributor in the sale of the tickets to the benefit of CATLAND JAVEA

CATLAND JAVEA gives you the following option to purchase your tickets:

• Website (on-line buying service through the website www.CATLANDJAVEA.com available 24 hours a day, every day of the year).

CATLAND JAVEA may act merely as an intermediary in the sale of tickets to shows and/or events organised by third parties (but always to the benefit of CATLAND JAVEA), and therefore, it does not exercise any control over the shows and/or events and the availability of tickets for them. Therefore, CATLAND JAVEA shall not be responsible for the performance of the event, or any delay, suspension, cancellation, modification, withdrawal and or any other circumstance that may give rise to a claim related to the event of the organizer or venue such as, among others, visibility conditions, sound quality, accessibility etcetera. Any complaint about the organisation, suspension, modification, postponement and or cancellation of the event contracted shall be the responsibility of the organiser.

6. Content and services linked through the Website

The Website may contain technical link devices, directories and even search tools that allow the User to access other websites and portals on the Internet (hereinafter, the “Linked Sites”). Under no circumstances can the existence of Linked Sites presuppose the formalisation of agreements between CATLAND JAVEA and the managers or owners thereof, as well as the recommendation or endorsement of the Linked Sites and/or their contents by CATLAND JAVEA. Unless otherwise expressly stated on the Website does not know the contents and services of the Linked Sites and, therefore, is not responsible for the damage that their unlawfulness, quality, unavailability, error and futility may cause to the User or any third party However, CATLAND JAVEA shall strive to prevent these circumstances, as well as to suppress the inclusion of a Linked Site as soon as there is actual knowledge of these.
In the event that the User considers that there is a Linked Site with unlawful or inappropriate content, they may notify CATLAND JAVEA but under no circumstances does this communication mean that CATLAND JAVEA has the obligation to remove the link, this is an issue that is left to its discretion.

7. Intellectual and industrial property

All the contents of the Website, understanding these for merely informational purposes as the texts, photographs, graphics, images, icons, technology, software, links and other audiovisual and sound contents, as well as their graphic design and source codes are the intellectual property of CATLAND JAVEA or third parties, without it being understood that any of its operating rights recognised by legislation in force regarding its intellectual property have been transferred to the User.

The trademarks, trade names or distinctive signs published on the Website are owned by CATLAND JAVEA or third parties, and no right regarding them can be understood as transferred to the User.

8. Ticket Sales terms and conditions

8.1. Main features of the shows and/or events

The main features and specific conditions for attendance at the shows and/or events offered by CATLAND JAVEA can be consulted through the Website on the product page where they are presented.

8.2. Contract. Order of priority

The contractual relationship between the User and CATLAND JAVEA is governed by these General Conditions, as well as by any kind of special terms and conditions that may be published on the Website and specified in the purchase confirmation email, of which the Users will be informed prior to the purchase of the tickets. In the event of a conflict between the aforementioned documents, the discrepancy shall be resolved, where necessary, in accordance with the following order of precedence: (1) the special terms and conditions that may be published on the Website or the purchase confirmation email, (2) these General Terms and Conditions (hereinafter collectively, the “Agreement”). The foregoing, unless the General Conditions are more beneficial to the User than the special terms and conditions. The User will be able to formalise the Contract in Spanish, as well as in other languages if this option is available. In the event of discrepancies between the versions of the Contract in Spanish and other different language versions, the English version shall prevail.

8.3. Procedure to purchase tickets via the Website

The purchase ticket process using the Website (for events that are available for sale in this channel) will be described below. To avoid unfair or unauthorized practices in the purchase of tickets, the sale can be limited for each event to a maximum number per person, per credit card and any other limitations that will be communicated at the time of booking and verified in each operation. To these purposes and where applicable, CATLAND JAVEA reserves the right to cancel the tickets purchased that exceed this number without prior notice.

Likewise, the resale of tickets is prohibited by these General Terms and Conditions. In addition, no consideration nor economic compensation can be made using the ticket unless expressly authorized by CATLAND JAVEA. Ticket unauthorized resale, as well as any act aimed at such illegal sale, may be grounds for seizure or cancellation of the ticket without reimbursement or any other type of compensation.

8.3.1 Ticket purchase

1. The user selects the desired event ticket, enters the amount and adds the order to the cart. Once these details have been selected, the User will be able to continue with the purchase.

2º.-Before confirming the purchase, the User must introduce the details requested and expressly accept these General Conditions.
Once the order has been processed, the user receives an order confirmation email, containing a unique order number.

Tickets will be reserved for a maximum term as indicated on the website. If payment is not received within this term CATLAND JAVEA reserves the right to cancel the order.

8.3.2 Confirmation of purchase

If the purchase process is completed successfully, the User will receive a purchase confirmation, and a VAT invoice attached at the email address provided. In most cases either document represents the purchased ticket(s), unless otherwise communicated before purchase.

8.3.3 Payment Procedure

In general, the User may use Visa and Mastercard cards as a means of payment, as well as the other offered electronic payment platforms such as Bizum, Paypal, bank, cash payment. Users can also pay all or part of the price of their purchase with a valid promotional code issued by CATLAND JAVEA. Notwithstanding the foregoing, gift cards, vouchers or promotional codes may be governed by specific conditions of which the User will be informed in each promotion.

In any case, during the purchase process the User will be informed of the specific payment methods available for the event in question. The User must indicate the required data and select one of these available payment methods. The ticket purchase system uses a secure server and the latest encryption technology. Purchases may be subject to security checks. The transaction may be cancelled by CATLAND JAVEA if it does not pass the verification process.

8.4. Price and shipping costs

The prices of the tickets that are indicated during the purchase process include, except if expressly provided to the contrary, Value Added Tax (VAT), direct applicable taxes and processing fees, in any case, are expressed in the Euro currency (€).

These prices, unless expressly stated otherwise, do not include shipping costs as in most cases the tickets are sent electronically. In case of sending the tickets by post to the User or any other additional services and annexes to the tickets, which will be expressly indicated to the User, as an additional cost to the price of the ticket, during the purchase process and, in any case, before the end of the same.

8.5. Sending of invoices

The User knows and expressly consents that CATLAND JAVEA will only send invoices to the email address that has been provided during the registration or purchase process. However, the user has the right and can request that the invoices are issued on paper at any time, for which they should send their request using the contact form on the Website.
However, if CATLAND JAVEA has previously obtained the express consent of the User for the electronic issuance of invoices, CATLAND JAVEA will only send the invoices to the e-mail address provided for this purpose.

9. Right of withdrawal on the purchase of tickets

The User must ensure, prior to the purchase, the accuracy and appropriateness of the details that have been entered, since it is not possible to return the tickets once the purchase is made. Not being able to attend the event or making a mistake when purchasing the tickets are not reasons that permit their return.

Tickets can only be cancelled due to technical or operational issues, attributable to CATLAND JAVEA.

In this sense, the User may not exercise the right of withdrawal or termination provided in consumers and users regulations, since such right is excluded for services related to entertainment or leisure activities, in accordance with the provisions of Article 103.I) of the consolidated text of the Spanish General Law for the Protection of Consumers and Users and other complementary laws, approved by Spanish Royal Legislative Decree 1/2007, of 16 November.

In extraordinary circumstances CATLAND JAVEA may decide to reimburse purchased tickets. The User can request the withdrawal on the purchase of tickets by sending and email to: info@catlandjavea.com. Such requests musy include the order number of the purchase and the reason for requesting the withdrawal. CATLAND JAVEA will contact the User within 10 working days after receiving the request.

10. Change of date of tickets

CATLAND JAVEA will inform the rescheduling of the event to the Users. The communication will normally be sent by electronic mail to the electronic mail address of the buyers or by announcing it on this website or any other public means of communication if the specific circumstances thus require. In case of a change of date for the event, CATLAND JAVEA will offer the option of reimbursement of the ticket price to the User.

11. Cancellation of events

CATLAND JAVEA will inform the cancellation of the event to the Users. The communication will normally be sent by electronic mail to the electronic mail address of the buyers or by announcing it on this website or any other public means of communication if the specific circumstances thus require. CATLAND JAVEA will refund the ticket price paid within 10 working days after cancellation of the event, in the same manner as the user has purchased the ticket(s).

12. Complaints, claims and requests for information

The User can direct their complaints, claims or requests for information to CATLAND JAVEA using by sending an email to info@catlandjavea.com

CATLAND JAVEA will respond to the complaints received in the shortest possible time and in any event within a maximum period of one month from the filing of the claim.

13. Nullity and ineffectiveness of the clauses.

If any clause included in these General Conditions were to be declared partially or totally void or ineffective, this will affect only the clause involved or the part that is void or ineffective, with these General Conditions remaining in force everything else, with such provision in whole or in part being considered as not included.

14. Modification of the General Conditions and other contents

The General Conditions shall be made available to the User on the Website. CATLAND JAVEA reserves the right to amend these General Conditions at any time by notifying Users through the publication of the updated/amended General Conditions on the Website.

In addition, CATLAND JAVEA reserves the right to amend the presentation, configuration and location of the Website at any time, as well as the contents and conditions required to use them.

15. Prevalence of the English version

In case of discrepancies between the General Conditions in English and their Spanish version or those of other versions in a different language, the English version will prevail.

16. Applicable legislation

These General Conditions are governed by and construed in accordance with Spanish legislation. Among others, by Royal Legislative Decree 1/2007 of the General Law for the Protection of Consumers and Users, and Law 34/2002 on Information Society Services and electronic commerce.

Last update: Javea, 10/05/2025